Frequently Asked Questions
- What do you sell?
We sell closures, frontals, and bundles made from 100% unprocessed virgin human hair. With our high-quality products, we are sure that you won’t only feel good but also look good!
- Where do your products come from?
We source our products mainly from India and we also have hair from Laos and Indonesia. Hair from these countries have a natural black color which is best if you’re going for a natural look!
- What are the variations in your products?
We offer bundles in different lengths, hair textures, and origin. Our frontals and closures have different base size to choose from and we also have HD lace available on our website. Weave got what you need to create the perfect first impression!
- Why is the product sold-out / out of stock?
- How do I checkout my items?
Go to your Shopping Cart by clicking the shopping bag icon found at the top right corner of the screen. Click Checkout and fill in the necessary details needed for shipping purposes. Select your preferred shipping method and proceed with payment.
You can also use the Express Checkout powered by Paypal. Once payment has been verified, the order will be processed and cannot be cancelled.
- What are the payment methods available?
You can choose between paying with your credit card or through Paypal. In using your credit card, we accept Visa, Mastercard, American Express, and Discover.
- How do I cancel my orders before I make a payment?
You can cancel your orders anytime as long as you haven’t made the payment. Simply click back to your Shopping Cart or to the website.
We cannot guarantee that the items in your cart will still be there so make sure to log in or create an account.
- How can I verify my payment?
After paying, an email will be sent to you that says that your payment is confirmed and that your order is currently being processed.
- Where are you based?
We are based in the sunny city of Kissimmee, Florida!
- How do you ship my orders?
Packages are shipped using USPS Priority Mail or USPS Express Mail.
- How much is the shipping fee?
The shipping fee depends on which courier you choose, the distance from the pick-up point of the items, and on how quick you want the delivery to be.
- How long will it take for my order to arrive after I make payment?
It takes 5-7 business days to process your order and we ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery but do process orders even on Saturdays. Please note that during all sale periods, orders are processed on a 7-10 business day schedule unless otherwise stated.
- Are you going to notify me about my order after I pay?
Why yes, of course! When your order is being processed, you will receive an email notification and another email when it is shipped.
- How can I track my orders?
An email will be sent to you containing the details of your order together with the tracking and ID number. You can use these numbers to track your items by entering it in the tracking website of your chosen courier.
- I haven't received any email about the shipping details of my order. Why is that?
It may have been the address. If inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 3-4 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
- My order hasn't arrived yet. What happened?
It might be missing. We ship via USPS and once the packaged is scanned into their system we no longer have control over the shipment. If the packaged was delivered and you were not home, if it is missing, or items from the package are missing, you must contact USPS directly. We have no control over what happens once it leaves our facility once the package is shipped.
- Why did my order got shipped to my billing address?
Please take note that if you pay with a credit card, your order will be shipped to the billing address. If you will pay with a credit card and want the items to be shipped in a different address, please email us a copy of your driver’s license and Credit Card Authorization Form to firstname.lastname@example.org so we can proceed with the shipment as you wish.
- Are there changes to your shipping procedure due to COVID-19?
RETURN & EXCHANGE
All of the hair packaged is thoroughly checked multiple times, to ensure that there will not be any chances of return. But in case you need to return it, here are some information:
- Am I eligible to return the item I bought?
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We will not except or refund any merchandise that is not in its original condition.
- What do you mean by ‘Original Condition’?
When pertaining to ‘original condition,’ it means that the packaging is intact, the hair is unprocessed, no product is added, the hair is not wet, the weft and hair length remains uncut.
- Am I going to pay for the shipping fee for a reshipment?
If we must reship an order that is returned to us, you must pay to have it reshipped, once we receive the initial order.
- I want my item to be exchanged, what do I do?
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 1970 East Osceola Parkway, Suite 315, Kissimmee FL 34743, United States.
For additional details regarding Returning Items, head to our Return Policy page: https://impressionperfecthair.com/pages/return-policy